Frequently Asked Questions - ISARA.IN

1. What is ISARA and what makes it different?

ISARA is a women’s wear brand offering We design modern, elegant western outfits keeping Indian body types and daily comfort in mind.

2. Do ISARA outfits fit all body types?

Yes! ISARA outfits are carefully tailored to flatter different Indian body types. We prioritize inclusive sizing, smart cuts, and breathable fits so you feel confident and comfortable—whether you're XS or XXL.

3. What kind of fabrics do you use?

We use premium cotton, cotton satin, and soft luxury blends that are breathable, skin-friendly, and long-lasting. All our fabrics are curated for all-day wear ability, especially for Indian weather.

4. Are your clothes suitable for office wear?

Absolutely! ISARA specializes in smart-casuals like shirts, embroidered shirts, co-ord sets, and dresses that are perfect for your 9-to-9 lifestyle. Whether it's a meeting, coffee break, or post-work plans—you’ll always look polished.

5. How do I find my correct size?

We recommend checking our Size Guide available on every product page. Each design is boutique-tailored, so it’s best to refer to measurements instead of standard sizes. Still unsure? WhatsApp or DM us—we’ll guide you personally.

6. Can I exchange or return a product?

Yes! We offer a 3-day return or exchange policy for unused and unwashed items with tags intact. For more details, visit our Returns & Exchanges page or reach out to our team.

7. What if my item is damaged or defective?

We’re truly sorry! Please reach out to us within 48 hours of delivery with images. We’ll arrange a replacement or refund at the earliest. Our quality check is strict, but we’ll make it right if anything slips through.

8. How long does shipping take?

We ship within 24-48 hours. Delivery usually takes 3-7 business days, depending on your location and the item's readiness for shipment. You’ll receive a tracking link via email and WhatsApp as soon as your order is dispatched.

9. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available pan-India for orders under ₹5,000. For higher value orders, prepaid payment is required to confirm the order.

10. Do you ship internationally?

Yes! We ship worldwide. International shipping charges are calculated at checkout based on your location. Customs duties (if any) are to be borne by the customer.

11. How do I care for ISARA clothing?

Our fabrics are durable yet soft. For best results:

  • Hand wash or gentle machine wash

  • Use mild detergent

  • Avoid bleach and harsh chemicals

  • Dry in shade
    Every product page comes with care instructions as well.

12. Where can I see customer reviews?

You can find genuine customer reviews on each product page and on our Instagram Highlights. We also encourage new customers to check our tagged photos and video testimonials.

13. How do I track my order?

Once your order is shipped, you’ll receive a tracking link on email and WhatsApp. You can also track it via the ‘Track My Order’ section on our website using your Order ID.

14. How can I contact ISARA customer support?

You can reach us via:

  • WhatsApp: 9717149939

  • Instagram DM: @isara.social

  • Email: customer.care@isara.in

  • We respond within 12–24 hours (Mon–Sat).

15. Do you offer gift packaging or gifting options?

Yes! Simply select the “Gift Wrap” option at checkout, and we’ll wrap your order with love. You can also add a personalized message.